Refund policy

RETURN POLICY

Returns

Here, we hope that you will be able to resolve whatever problems you are experiencing. AND we're terribly concerned about whatever inconvenience your purchase may have caused you.

Hotone products come with a 30-day money back guarantee, shipping not included. If you are not satisfied with your Hotone product, please contact us via email within 30 days of the original purchase date to receive an RMA number.

After you receive your RMA, ship your product via a guaranteed, trackable shipping service (UPS, FedEx, DHL) to the address provided with the RMA.

Products sent back to Hotone for return must have an RMA number clearly marked on the outside of the shipping box.

Products must be returned in new condition, shipped in the original packing material with power supply, to qualify for a refund. We reserve the right to deny a return in the case of excessive wear.

The return shipping method must include tracking and a declaration of the full value to protect against lost shipments.

Return shipping cost is the responsibility of the customer.

After receiving an RMA number, the customer must return the associated item immediately. 

Refunds (if applicable)

A confirm email will be sent to you from Hotone to notify you whether your application for refund is accepted, after inspecting the returned item. If accepted, your refund will be processed immediately.

Refunds will be processed through PayPal to the original method of payment. Please allow 3-7 business days for the refund to reflect in your PayPal account.

Late or missing refunds (if applicable)

If you haven’t received a refund yet, we advise you to check your bank account, firstly. Then, contact your credit card company. It may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund is posted. If you’ve done all the above, and still haven’t received your refund, please contact us at service@hotoneaudio.com